Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, nationality, and billing address.
• Payment details (processed securely by third-party providers; we do not store card numbers).

Booking & Travel Information

• Tour preferences, travel dates, group size, dietary needs, and other requests.

Technical Information

• IP address, browser type, device data, and general usage statistics.
• Cookies and analytics data related to site performance and usage.

Social Media & Marketing

• Public profile information and engagement insights when you interact with us on platforms like Instagram or TikTok.

2. How We Use Your Information

• Process bookings, payments, and confirmations.
• Communicate with you about tours, changes, or inquiries.
• Customize and improve your travel experience.
• Improve our website, services, and customer support.
• Send newsletters or promotions if you have subscribed.
• Comply with legal obligations and prevent fraud.

3. Sharing of Information

We share information only when necessary:

• Tour partners & service providers (local guides, drivers, hotels).
• Payment processors for secure transactions.
• Authorities where required by law.

We do not sell or rent your personal information.

4. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Enable core site functionality and improve user experience.
• Measure traffic and performance (e.g., via analytics tools).
• Provide personalized advertising where consent is given.

5. Data Security

• We apply technical and organizational measures to protect your data.
• Payments are encrypted and processed by trusted third parties.
• No online method is 100% secure, but we strive to protect your information.

6. International Data Transfers

As we are based in Estonia (Nomadic Owls OÜ) and operate tours in Vietnam, your data may be processed internationally. We ensure our partners handle personal data responsibly.

7. Your Rights

You may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing at any time.
• Lodge a complaint with your local data protection authority.

8. Data Retention

We retain personal data only as long as needed to provide services, meet legal obligations, or resolve disputes. Marketing data is kept until you unsubscribe.

9. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect information from them.

10. Updates to This Policy

We may update this Privacy Policy. Updates will appear here with the revised effective date.

11. Contact Us

Aurora Vietnam Tours™ by Nomadic Owls OÜ

Email: Contact email

Website: Website Url